GDPR Information

Effective Date: September 16, 2026

This page provides information about how Ravine-falcon complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. While our primary operations are in Canada, we respect the data protection rights of all our website visitors and customers, including those in the European Union.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities, such as marketing communications
• Contract Performance: When processing is necessary to fulfill booking requests and deliver services you have requested
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving services and website security, provided these interests do not override your rights
• Legal Obligations: When processing is required to comply with legal or regulatory requirements

Your Data Protection Rights

Under GDPR and similar data protection laws, you have the following rights:

Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent.

Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Data We Collect

We collect and process the following categories of personal data:

• Contact information (name, email address)
• Booking and service preference information
• Communication records
• Technical data (IP address, browser type, device information)
• Usage data (how you interact with our website)

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods vary depending on the type of data and purpose:

• Booking and service records: Retained for 7 years for operational and legal compliance purposes
• Marketing communications data: Retained until you withdraw consent or request deletion
• Website analytics data: Aggregated and anonymized after 26 months

International Data Transfers

Our primary data storage and processing occurs within Canada. If we transfer personal data outside Canada or the European Economic Area, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection principles
• Incident response procedures

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

Children's Data

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child without appropriate consent, please contact us immediately.

Third-Party Processors

We may engage third-party service providers to process personal data on our behalf. All processors are carefully selected and required to implement appropriate security measures and process data only according to our instructions.

Data Protection Officer

For questions about data protection or to exercise your rights, you may contact our data protection contact at:

Email: [email protected]

Exercising Your Rights

To exercise any of your data protection rights, please contact us at:

Ravine-falcon
427 Lakeview Trail
Banff, Alberta T1L 2K8
Canada
Email: [email protected]

We will respond to your request within 30 days. If we need additional time, we will inform you of the reason for the delay.

Updates to This Information

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.